Your questions answered

Pre-booking questions

How can I book a property?

As you are probably on the website while reading this, you will find that the easiest way to book is online.

Click 'Book now' on the right hand side of each property details page to take you to the secure online booking form.

This will take you through the different stages, including taking your payment.

Can I pay a deposit?

Yes, if your holiday is more than nine weeks away you can secure your booking and spread the cost by paying a deposit of one third of the total price up front. The full balance must then be paid no later than nine weeks before your holiday.

Can we smoke inside the property?

All of our properties are non-smoking unless otherwise stated. If this is an important feature for your holiday, please contact us to check before you book.

Customer Feedback

As a business we believe that our customers provide valuable feedback about our Holiday Properties and our Service. We welcome and encourage this from our guests after their holiday with us. We use it to monitor ourselves to ensure we are listening and meeting the needs of our customers and to help make improvements and changes to our holiday properties and the service we offer. We show feedback on individual property pages which have been written by previous guests. We do ask that all feedback that is submitted to be fair, appropriate, legally acceptable and relevant so that it may be used. We hope that our customers find this feature useful.

When will I receive my booking confirmation / directions to the property?

You will receive a booking confirmation when a deposit payment has been made, a second confirmation along with directions to the property will be sent when your holiday is paid in full.

Who do we contact before we arrive?

After you have paid in full, you will receive final confirmation, which includes travel directions to your property and details for the person you will need to contact before arrival. We request that you call them a few days before your holiday starts to arrange approximate arrival times. They will then tell you where to obtain the key or will arrange to meet you at the property.

What time do I arrive and depart the property?

In order that your accommodation can be properly prepared, it is important that you do not arrive before the designated arrival time. This is normally after 2.30pm but can vary and will be stated on your final confirmation. Departure time is before 10.00am

Do we need to clean the property before we leave?

We ask that the property is left in the same state of cleanliness and general order as found.

Coronavirus Information for Guests

We understand that customers may have some questions or queries they wish to ask before they make a booking at the current time or have questions about their upcoming booking.

You can find information about individual properties on the property details pages themselves and below we have provided some frequently asked questions that should help to guide you with any queries you may have. We hope that this information will be helpful, and it includes the information our agents will be able to give you if you do contact us.

This page is kept up to date as frequently as possible, but please accept our apologies for any delays in updating this information following any government announcements as they happen.